CLEAR ANSWERS, BEFORE YOU COMMIT

Frequently asked questions

How do I get a quote?

Select ICT, EOR or both. Choose your existing team’s location, team size and services. ICT lets you set once-off or ongoing delivery and hours per person. EOR lets you select a package or individual services. The summary separates once-off fees, monthly service fees and the estimated security deposit.

How long does the contract run?

All service contracts are set at 12 months. This gives you time to continually evaluate our work and decide whether Newclearus is a good business decision. A once-off project has a scoped delivery within the service agreement. The signed proposal sets scope, payment terms and any renewal arrangements.

What security deposit do new contracts require?

New ongoing contracts require a three-month security deposit upfront. The calculator shows the service-fee portion, equal to three monthly service fees. Salaries, employer costs and any related deposit are determined on the discovery call. The signed agreement confirms the full amount, treatment and payment schedule.

Are employee salaries included?

No. Staff salaries and related employer costs are determined on the discovery call and sit outside the website’s EOR service fees. Our EOR service fees stay flat regardless of what you pay your employees.

Where do you deliver ICT services?

We deliver ICT services remotely from South Africa to businesses across the UK and USA. You can tell us whether your existing team is based in the USA, UK or South Africa. Our server service is cloud Infrastructure as a Service (IaaS). We do not offer physical installations or on-site maintenance through this catalogue.

How does ICT pricing work?

The planning calculator uses the retained blended working-hour rate of £45 or $59. For each selected service, it multiplies team size by hours per person and the working-hour rate. Once-off projects contribute to one-off fees. Ongoing services contribute to the monthly total. A scoped proposal confirms expertise and final rates. Licences, cloud usage, equipment, standby and taxes are separate.

Are ICT packages discounted bundles?

The ICT service combinations are starting points for the calculator. They select related services, then you adjust team size, hours and delivery. The calculator does not assume a bundle discount or a separate unapproved fixed package rate.

Where are EOR employees hired?

The EOR service covers employees hired in South Africa. Your existing team’s location does not change the employment country. You direct their day-to-day work while Newclearus coordinates the agreed employment and payroll support.

How do EOR packages and extras work?

Core Hire, Core Tech and Core Platinum include different services. Included services are charged through the package once. You can add services outside the package at the listed itemised rate, or choose Build your own. Recruitment is charged once per hire when selected. Employee pay, statutory costs and taxes are additional.

Can I book a once-off EOR project?

The once-off option covers a recruitment project only. Employment administration, payroll and ongoing support use an EOR package under a 12-month service contract. The discovery call confirms the hiring requirements and responsibilities.

How do UK and USA pricing differ?

The market toggle switches between GBP and USD across the calculators and service catalogue. USD EOR package amounts use a planning conversion of £1 = $1.27. Individual USD rates remain as listed. These are not live exchange rates. The proposal confirms the invoice currency and final terms.

Why does the welcome box ask about location?

Location suggestion is optional. If selected, it uses an approximate IP-country signal when available, plus browser language and timezone. You confirm the market before continuing and can override the suggestion. Precise location is not requested, and this feature does not save your IP.

Do resources and enquiries work?

The resource centre links to complete guides, articles, checklists and calculators. You can filter resources, tick checklist actions and download your progress. The enquiry form prepares an email draft or copies your message and estimate. You review and send the message yourself. The site does not submit enquiries automatically.